Case Managers and Care Coordinators are critical members of the Healthy Start team, working directly with individuals and families. In Healthy Start, case management/care coordination (CM/CC) is a partnering process between a Healthy Start affiliated provider and a Healthy Start participant and their family, during which a strength-based, collaborative relationship is developed to support management of health and social needs.
The core components of Healthy Start CM/CC service delivery plan documents the following services:
- Screening and intake;
- A comprehensive assessment protocol for each enrolled participant;
- Creation of a service care plan;
- Identification and documentation of appropriate services;
- Facilitation and documentation of linkages to additional services;
- Monitoring of progress documented in the service plan;
- Reassessment and responsiveness to changes as needed; and
- Case closure and the discharge plan.
Contacts between the Healthy Start provider and the Healthy Start participant may occur through home visits, face-to-face encounters, and other care settings that best meet the needs of the Healthy Start community.
This page was developed to have a dedicated place to access resources and information related to care coordination/case management in Healthy Start. It serves as a repository of resources, examples from the field, and online trainings to help you engage participants in your Healthy Start program.
Check out these videos from Healthy Start Care Coordinators.
Watch this video to hear Sandra, a Care Coordinator from the New Haven Healthy Start program, talk about connecting clients to housing and food assistance services. (1 ½ mins)
Watch this video to hear Natasha, a Core Services Manager from the New Haven Healthy Start program, talk about how her program has built strong relationships with area services. (1 ½ mins)
Watch this video to hear Yaritza, a Care Coordinator from the New Haven Healthy Start program, talk about connecting a young mother to higher education and a father to a job. (2 mins)